General information

Information about the rates

Example: apartment Lavanda 2 + 1 means that maximum 3 people can stay in this apartment. The number after the sign "+" are additional people and the weekly or daily rates do not enclose them!

The use of additional beds, sofa beds and the additional bedroom of apartment Laura is not enclosed. The cost per person, per night is Euro 12.

Our prices include all rates and taxes, as well as bed-linen, towels, electricity and gas, use of WIFI connection, the use of the pool and barbecue, parking (including the use of deck chairs and parasols), as well as the final cleaning.

As the cost of energy (heating cost) is very high in Italy, and to avoid that you will be unpleasantly surprised when settling your bill, we decided - against the usual practice here in Tuscany - to enclose the cost of “normal” energy usage during the cold season, which is from mid-October to the end of April. Only on very cold winter days do we charge a small contribution for heating.

 On request we can supply a child’s bed (cot) and / or a child’s (higher) chair (both free of charge).
The use of a washing machine, ironing board and iron is in the rate not enclosed.
The use of the apartment towels outside of the apartments (e.g. pool) is not permitted.

How to make a booking

1. on this web-site under "Contact us"
2. some of the apartments you can book online on this web-site, these are Lavanda, Aia, Petralina, Laura, Taverna (soon possible) or if you don’t want to book online, send us a mail.
3. by phone: +39 055 851201
4. by Fax: +39 055 851020
5. by e-mail: info@fattorialottavo.com

Booking, advance payment and how to settle the balance

In order to confirm a booking, a deposit of 30% of the total rate will have to be paid. This amount can be deposited into our bank account or be paid with "PAYPAL" or by credit card (all except American Express). For credit card payments we will need the card owner’s name (as it appears on the card!), the card number and the expiry date (month/year). It is also possible to pay the deposit online with credit card. In this case we send you form by mail with which you get to a secure website for the online payment.

Online booking: 30% of the total amount by credit card.

The balance can be paid during your stay, either in cash or by credit card (for this we also accept American Express cards).

Our bank details

Account name: AGRI OTTAVO SRL SOC. AGRICOLA

IBAN : IT52Q0539005463000000092063

BIC: ARBAIT33XXX

Minimum stay

We always try meet your personal requirements regarding the duration of your stay. For all periods,except high season, we accept bookings for less than one week (minimum 2 nights), provided we have apartments available. However, during the main season we ask for your understanding that we cannot accept bookings for periods shorter than one full week, normally from Saturday to Saturday.

Cancellation

In case of your cancellation and if we can NOT re-let the apartment during the period of your booking, your deposit will only be partly refunded:
- if you cancel at least 4 weeks before your planned arrival: 50% of your deposit will be refunded
- if you cancel during the last 4 weeks before your arrival we can NOT refund your deposit at all, sorry.

Deposit against damages

At arrival we ask for a deposit of Euro 150.- in cash against possible damages and/or losses. This deposit will be refunded at departure, expenses caused by damages or losses may be deducted.

Pets

We regret that we can NOT admit ANY pets, sorry!

Arrival

Your apartment will be ready for you at 04:00 p.m. (16:00h). We kindly ask you to inform us in case you are planning (or are being delayed) to arrive later than 08:00 p.m. (20:00h)

Departure

Please vacate your apartment not later than 10:00 a.m. on the day of your departure, thank you.

Open all year.